Confused in Suberbia

So, I’m getting pretty close to getting too many “points” at work. What I mean is Sykes runs on a point system for schedule adherance, basically you get a point for each day that you call in, but it’s only 1 point if you call in conscutively for the same thing, you get half a point if you miss 4 hours or less, or if you are more then 10 minutes late coming back from lunch or getting there, or if you go over even one second on your 15 minute breaks, and you get 3 points for each no call, no show. Well you can only get 10 of these points before they fire you, and now your told all of these when you first start there but what they don’t tell you is that you will get pointed if you stay in something like research for more then 5 minutes every 2 hours, go into break more then twice in one day even if it’s not going over they amount you get. So by the time you add all of this up I pretty sure I have something along the lines of 7 points, and now that they won’t let you work overtime to get rid of the points like they used to the only way to get rid of them is to go 2 weeks without being pointed for anything and they drop off a half point or make it a year from the day you got it. Let’s just put it this way, most of the time I don’t even know when I was pointed for but I can contest them because I have before and they just come up with something like me being in research for too long even though I was still technically doing my job because I was figuring someones account out before I called them back, but they use it as a reason or that I was in callback mode and didn’t have a reason to be, please explain how they would know that since they aren’t the department who listens in on our calls. Oh, but on that subject when I first got on the floor I was making perfect quality scores and now I’m getting 75 and 76 which isn’t even passing, because they say I’m saying something wrong and giving me where I can look it up but when I do I can’t find what the hell there even talking about. At this moment I am contesting getting marked off for my closing on my past 2 qualities because I know that what I said isn’t wrong because I looked it up and it doesn’t say I can’t say it like that. Anyways, I just don’t know how much longer it will be before they fire me for points because of the way I raked them up the last couple of weeks without even meaning to. Anyways, I’m getting off.